Updating the offline address book

After completing these steps, you can reopen Outlook, make sure that it is not in Offline mode, and search for an email address to confirm that it is now referencing the most current global address book.Normally, the offline global address book will be updated in a regular interval in Outlook, such as every 30 minutes.

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someone who just received a CUMC email account, a new student, someone who recently changed their directory information) please use the steps below to synchronize your computer's locally cached version of the GAL.

One person was missing from there and it was just one PC that had this issue. Internet suggested 0x8004010F being a common problem and proposed tons of things to do. The Exchange was 2007 SP1, previously upgraded from 20 before that, and our clients were running Outlook 2003/2007 with latest updates.

Strangely enough, we then tried to update OAB from other PCs and got the same error.

The Global Address Book (GAL) is a directory of available contact information for CUMC, NYPH and Columbia University faculty, staff and students.

It can be accessed when using a CUMC email (@cumc.columbia.edu) account with Outlook or when logged in to the Outlook Web App.


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